Privacy Policy

Last updated: 26 February 2025

Renault has adopted this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 2020. This Privacy Policy discloses what information we gather, how we use it and how to correct or change it.

PERSONAL INFORMATION

Renault requires certain personal information about the purchaser of each Renault vehicle. This is required by the Land Transport Safety Authority so that we can contact owners in the event there is a safety recall issued by the manufacturer. Personal information may also be collected by Renault through promotions, competitions and consumer queries including queries made online through Renault website. Renault may also collect personal information about you from Renault dealers. The information may include:

your name, address, contact number(s) and email address;
information about your preference for vehicles;
your demographics and interests;
details of any prizes you may have won;
a record of any queries you have made.

HOW WE USE PERSONAL INFORMATION

Wherever possible, Renault collects this information directly from you. We use it for the following purposes:

to contact you directly about Renault, its vehicle models, reminders for servicing, safety, promotions, competitions and other marketing activities;
to reward you for being a loyal Renault customer;
to inform you of Renault vehicle models and information we think you might be interested in;
to approve transactions you wish to make;
to confirm your identity;
to provide you with information or services you have requested;
to follow up or pursue any queries you make.

STORAGE, ACCESS AND CORRECTION

Renault is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security. You have rights of access to and correction of personal information that Renault holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact us here.

DISCLOSURE OF PERSONAL INFORMATION

Except as set out in this Privacy Policy or otherwise notified to you, Renault does not make available any personal information to third parties. Renault outsources certain business functions to other organizations. For the purpose of providing services to Renault, personal information may, as required, be transferred to or handled by:

our associated companies;
organizations which provide services to us, such as mailing houses, promotion and advertising agencies;
credit reference agencies or other credit providers;
government or statutory authorities.

Renault and its associated companies may also provide personal information to the manufacturer of Renault vehicles.

CHANGES TO PRIVACY POLICY/DISCLAIMER

Renault reserves the right to alter this privacy policy at any time.

TELEPHONE CALL RECORDING PRIVACY POLICY

Renault records all telephone calls answered in, and made by, our call centre.

HOW WE USE TELEPHONE CALL RECORDINGS

For staff training purposes to help us improve the quality of our customer service;
To ensure we have an accurate record of your call which may be needed if there is a dispute.

STORACY, ACCESS AND CORRECTION

Renault is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.

You have rights of access to and correction of personal information that Renault holds. You may correct or change the information collected at any time and as often as necessary. To access, correct or change your personal information contact us here.

DISCLOSURE OF TELEPHONE CALLS

Renault does not make available any personal information to third parties. Renault outsources certain business functions to other organisations.

For the purpose of providing services to Renault, personal information may, as required, be transferred to or handled by:

our associated companies;
organisations which provide services to us, such as mailing houses, promotion and advertising agencies;
credit reference agencies or other credit providers;
government or statutory authorities.

CHANGES TO PRIVACY POLICY

Renault reserves the right to alter this privacy policy at any time. Any alterations will be posted on our website.

IMPORTANT INFORMATION FOR RENAULT OWNERS

Your name and address may be obtained from the motor vehicle register. We (Renault New Zealand Ltd) are authorised as a member of the MIA (Motor Industry Association) to access this under the conditions of gazette notice 2023-au3015.

We have been authorised to obtain and use this for the following purposes:

To provide registered persons with service campaigns for software updates to vehicle’s safety assist and autonomous systems and for upgrades to engine management systems for improvement environmental performance.
To verify registered person details for warranty purposes.
To provide registered persons with details of any extensions or possible extensions to existing warranty periods.

Any person can notify the Registrar that they do not wish to have their name and address made available under an authorisation by visiting the NZTA Waka Kotahi website here: https://transact.nzta.govt.nz/transactions/personalinfoaccess/entry

*Content on this website, on occasion, may be generated by Artificial Intelligence (AI).