Customer support

Cyclone Gabrielle

How can we help?

Extreme Weather Customer Support

The impact that Cyclone Gabrielle has had on local communities across the North Island is significant, and we extend our support to all those who have been affected.

If your Renault has experienced any damage as a result of the cyclone, we want you to know that we are here to help.

Our support options can be found below.

Deferred payments for existing customers

We want to work closely with our existing customers to help them manage the impact of Cyclone Gabrielle. We have the following options available for existing Renault Finance customers:

3 months of deferred payments

We will work with you to defer your interest and principal payments for 3 months. Your loan term will be extended by three months so that you can catch up on the reduced interest and principal payments at the end of your loan.*

Interest only payments for 3 months

Three months of interest-only payments to give you a bit of breathing room. Your loan term will be extended by three months so that you can catch up on the principal payments at the end of your loan.*

Damage to your Renault

If your Renault has been damaged or written off as a result of Cyclone Gabrielle, we can support in the following ways:

Roadside Assistance: No matter the age of your Renault, please call 0800 736 2858 for free Renault Roadside Assistance. We’ll send someone to help you out, no matter the time of day.

Advice and Guidance: For general guidance in regards to damage to your Renault, please feel free to contact us via the form below or by calling 0800 736 2858.

Complete this form to request support

First name *

Last name *

Email *

Phone *

Company name

Vehicle registration *

How can we help you out? *

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*TERMS AND CONDITIONS

Renault Finance Deferred Payments for Existing Customers

Customers with an existing Renault Finance loan with a balance of less than $250,000 that have been impacted by Cyclone Gabrielle may be eligible for:

Three months of reduced principal and interest payments. Your loan term will be extended by three months so that you can catch-up on the payments at the end of your loan
Three months of interest only payments. Your loan term will be extended by three months so that you can catch-up on the principal payments at the end of your loan.
Relief to fit your specific circumstances for a limited period of time.

You will not be charged a variation fee for these changes. A variation letter will be sent to you setting out the agreed changes to your loan.

Things to remember:
1. For all varied loans, interest will continue to apply during this period and will form part of the final loan amount to be repaid. This means there will be an increase in your payments after this period.
2. If you miss a scheduled loan payment (either before or after any variation to your loan agreement), this will still constitute a default under your loan agreement. If you expect to miss a payment, please contact us so that we can assist you.