With New Zealand's move to the COVID-19 Protection Framework (traffic light), we wanted to let you know how this impacts the way you shop with us at Renault. 

At each level of the traffic light system we will be offering test drives. However, if one of the Renault team members goes with you, there are a few precautions that will be taken:

• Dealership staff member will sit in the back sear
• Everyone in the vehicle must wear a mask
• A window should be opened for ventilation
• Accurate record taking for contact tracing

The safety and wellbeing of our customers, staff and community is of our highest priority. We are following the Ministry of Health’s guidelines and have implemented stringent measures to ensure everyone stays safe. These include:

• PPE: Our teams will use approved Personal Protective Equipment (PPE) when working on your vehicle. This includes the wearing of gloves and fitment of steering wheel, gear lever and seat covers. The public-facing team in our dealerships will also be wearing face masks in adherence to the newly introduced mask mandate.
• Contact Tracing: We will digitally collect contact details from all visitors in line with contact tracing guidelines & store that information in a centralised contact register
• Stricter cleaning and sanitisation: All dealership and vehicle touchpoints will be thoroughly and regularly cleaned, we'll also be keeping cleaning logs of all vehicles repaired, serviced and/or test driven. For services and repairs done on essential workers vehicles, all touchpoints will be cleaned before handing it back. This includes keys, outside door handles, driver’s inside door handle, steering wheel, indicator switch, wiper control switch, gear lever, handbrake, driver’s seat belt and buckle, window control switches and bonnet release cable.
  
• Social Distancing: Maintaining social distancing with our dealership teams when they’re at work.
• Distribute Policies: Clearly documented & distributed policies and guidelines for staff to adhere to. You will also see some of these at our dealerships.

As a New Zealand owned company, we are feeling the impact COVID-19 like so many other people and businesses.

We're working our hardest to makes sure we can provide you with the highest level of support and convenience possible, while also keeping everyone safe. Our Renault Customer Service team is available to assist you as always. The team are available via:

• Freephone 0800 736 2858 during business hours
• Drop us a message on our contact us page
• Reach us on our Facebook page.
• Or, chat to us through our web chat during business hours